WRHA Customer Support Fund

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We're pleased to launch a new Customer Support Fund to help our customers who have a specific short-term need which they cannot afford and where there is no other help available.

  • Residents and leaseholders can apply for funds using the form below.
  • All applications are subject to a further assessment by phone and funds being available.
  • The fund has been split into three categories.

The three funds

  • Emergency Support Fund

    This fund offers emergency financial assistance when you're unable to access any other funding at all within the time needed.

    It can be used to help if you're struggling to afford food and other basic household essentials, or to pay utility bills such as energy, gas or water.

  • New Home Tenancy Support

    This is for new starter tenancies (please speak to your housing officer if you're unsure if you're on a starter tenancy).

    This support is to assist with the costs of moving into your new home where other grant support is not available to you in the time needed.

    It can be used to help you afford to buy white goods such as fridges, cookers or washing machines or any other necessities that finances may not stretch to after moving into your new home.

  • Opportunity Fund

    This fund offers financial help relating to work and training.

    This can include the cost of travelling to interviews or training, or clothes you may need for job interviews. It can also be used to improve your computing or personal money management skills.

How to apply

  • Who can apply?

    All WRHA customers:

    • residents
    • leaseholders (including shared owners).
  • How to apply

    1. If you'd like to apply for one of the funds, please complete an initial application either online or by phone.

    Online:

    • Please complete our online application form below.

    By phone:

    • Or you can call the Customer Care Team on 0300 1234 009 and they will take initial details from you.

    Your initial application will be reviewed by a member of our housing team.


    2. Full assessment

    Making an initial online application or phone application with the Customer Care Team does not guarantee you will receive any funds.

    • All applications will be subject to a full assessment before a decision is made.
    • This will be done with you via a phone interview.
    • We may ask for supporting documents regarding your financial situation.
  • What happens after I've applied?
    1. Your initial application will be reviewed by a member of our housing team.
    2. We'll carry out a further assessment with you via a phone interview.
    3. We may ask for supporting documents regarding your financial situation

    If your application is approved:

    We'll issue you with a voucher - either for a shop/retailer or energy supplier.

    The easiest way to get the voucher to you is by email or text. If you don't have email or a mobile phone, we'll print the voucher and send it to you.


    How long does it take?

    Emergency support funds:

    For emergency funds for food or energy your housing officer will normally aim to contact you to carry out an assessment within two working days. If your application is approved, the vouchers will be issued to you immediately.

    Any other applications:

    These will normally be processed within 5-10 working days. They are subject to supporting documents being received on request and funds being available. If your application is successful the vouchers should be issued the same day.

  • Can I use the funds towards my rent?

    No.

    The Customer Support Fund payment does not include any reduction in rent or service charges. It is ‘a one off’ financial assistance payment.

  • Get in touch

    If you need help completing the form, or would like to talk to us about the fund, please get in touch:


Application form

This is an initial application form and will be followed up with a full assessment by phone. And we may ask you to provide supporting documents regarding your financial situation.

Please select one from the following three options:



Once you've submitted an application, you will receive an automated acknowledgement email

If you need any help completing the form, please give the Customer Care Team a call on 0300 1234 009.


Our Customer Support Fund Policy

For further information about the fund, including eligibility and limitations, please take a look at our Customer Support Fund Policy.