Although we don't need to start the new tenant satisfaction survey just yet, we decided to have a trial run at the end of 2022.

This trial run will help us make sure that our systems and communication are ready for the first official satisfaction survey, which we'll carry out in Autumn 2023.

All households were invited to take part and 107 households completed the survey.

Survey results

Overall satisfaction with our service

Keeping properties in good repair

Maintaining building safety

Respectful and helpful engagement

Effective handling of complaints

Responsible neighbourhood management

Customer care team