The easiest way to access our services is via myhomeonline at a time to suit you
Once registered you can:-
- Pay your rent
- Set up a direct debit
- Report a repair that is not an emergency
- View your rent account
- Update your personal details
- Add a disability
- Send us a direct/secure message
You can contact us by completing the online form for general enquiries or report a repair.
If you have a complaint or suggestion complete the feedback form.
You can email the Customer Care Team directly at firstname.lastname@example.org
Call the Customer Care Team:
0300 1234 009
Our lines are open Monday to Friday, 9am to 5pm.
Routine repairs should be logged through myhomeonline, and as such you should only report non-emergency repairs to the Customer Care Team between 10:00-12:00 and 14:00-16:00, Monday to Friday.
You can also call us outside these hours to report emergency repairs only, 24 hours a day, 365 days a year.
Calls to 0300 numbers cost no more than a call to UK landline numbers beginning in 01 or 02 and are part of inclusive minute packages from mobile and landline operatives.
Our offices are closed to the public. If you need support or advice on anything from applying for a home to managing your tenancy, contact us and we will arrange for an home visit or appointment.
Or write to us:
Whitwick Business Centre