Contact us
The easiest way to access our services is via myhomeonline at a time to suit you
Register now - you will need your National Insurance number so we can verify your account
Once registered you can:-
- Pay your rent
- Set up a direct debit
- Report a repair that is not an emergency
- View your rent account
- Update your personal details
- Add a disability
- Send us a direct/secure message
Our website:
You can contact us by completing the online form for general enquiries or report a repair.
If you have a complaint or suggestion complete the feedback form.
Email us:
You can email the Customer Care Team directly at enquiries@midlandsrural.org.uk
Call the Customer Care Team:
0300 1234 009
Our lines are open Monday to Friday, 9am to 5pm.
Routine repairs should be logged through myhomeonline, and as such you should only report non-emergency repairs to the Customer Care Team between 10:00-12:00 and 14:00-16:00, Monday to Friday.
You can also call us outside these hours to report emergency repairs only, 24 hours a day, 365 days a year.
Calls to 0300 numbers cost no more than a call to UK landline numbers beginning in 01 or 02 and are part of inclusive minute packages from mobile and landline operatives.
In Person:
Our offices are closed to the public. If you need support or advice on anything from applying for a home to managing your tenancy, contact us and we will arrange for an home visit or appointment.
Or write to us:
Whitwick Business Centre
Stenson Road
Coalville
Leicestershire
LE67 4JP