We're closed on 2nd and 5th April for Easter
We're closed for the Easter break from 5pm on Thursday 1st April. We'll reopen at 9am on Tuesday 6th April.
If you have an emergency repair request during this time, please call 0300 1234 009 and select the option to report an emergency repair.
If this number is unavailable, please call 0203 7013 553.
What is an emergency repair?
Emergency repairs are those needed to avoid immediate danger to your health and safety or serious damage and destruction to your home. This includes things like:
- Total loss of water (first please check the water authority website to see if it is a wider problem)
- Unsafe mains electrics (excludes electrical appliances)
- Major/uncontainable leaks (please turn your stop cock off immediately)
- Blocked mains drains (first please check with your water authority) or toilet (if it's the only one in the house). Blocked drains, sinks/wash basins, baths, etc. are residents' responsibility to clear
Please note: no heating or hot water is not classed as an emergency at this time of the year.
Find out more about repairs on our website.
We hope you have a good Easter break.