Setting up a Direct Debit or paying online are the quickest ways to pay
Setting up a Direct Debit is the easiest and most flexible way to pay your rent.
You can pay weekly, fortnightly, 4-weekly or monthly by Direct Debit.
To set up a Direct Debit using MyHomeOnline:
- Log in to MyHomeOnline
- Select 'Set up a direct debit'
- Select 'View account'
- Select 'Set up a direct debit'
- Complete the form – you'll need to give your bank account details.
Log in to MyHomeOnline, then:
- Select 'Set View account/Make Payment'
- Select 'Make a payment'
- Complete the form
You'll need your allpay reference number (the long number on your swipe card).
Download the allpay app on your tablet, computer or smartphone.
Once installed, use your allpay payment card reference number along with your debit or credit card to make payments.
You can pay securely online using your debit or credit card through allpay.
Go to allpay website, then follow the onscreen instructions. You'll need to have your payment card details.
Other ways to pay
Call our Customer Care team on 0300 1234 009 to pay over the phone by debit or credit card.
You can pay over the phone with allpay, using your credit or debit card.
You'll need the reference number from your allpay swipe card.
Call allpay on 0844 557 832.
You can pay your rent anywhere that accepts allpay payment cards.
Look for the allpay logo at shops, post offices and PayPoint locations.
You can pay with cash or debit and credit cards.
Always remember to keep your receipt.
A standing order is a regular, fixed payment from your bank account.
You'll need to arrange this with your bank. If you have online banking or a banking app you may be able to set it up through that.
You can decide the date and how often you want to pay.
Our bank details are:
Bank: Barclays Bank, Sir Frank Whittle Road, Derby, DE1 9NT.
Sort code: 20-25-93
Account number: 90565792
Reference: Use your tenancy number
You can find your tenancy number on MyHomeOnline:
- Click on the 'View Account/Make Payment' button.
- You will see your tenancy number at the bottom of the screen.
If you use online banking, you can make a payment directly from your account.
You'll need to provide our bank account details:
Bank: Barclays Bank, Sir Frank Whittle Road, Derby, DE1 9NT.
Sort code: 20-25-93
Account number: 90565792
Reference: Use your tenancy number
You can find your tenancy number on MyHomeOnline:
- Click on the 'View Account/Make Payment' button.
- You will see your tenancy number at the bottom of the screen.
When to pay your rent
- Monthly rent: If you pay monthly, you need to pay your rent one month in advance.
- Weekly rent: Your rent (and service charge if applicable) is due every Monday at the beginning of the upcoming week.
Support if you're struggling to pay your rent
If you’re not able to pay your rent, please talk to us - we’re here to help.
Rent and service charges are due in advance, so it's important to pay on time each month or week, depending on your arrangement.
We understand that missing a payment or being worried about your rent can be stressful situation. So please talk to us if you have any concerns.
We’ll work with you to find a solution. The sooner you contact us, the easier it will be to resolve any issues.
Falling behind on your rent payments is called rent arrears.
If this happens, we will act quickly to help you deal with the debt as quickly as possible. This may include agreeing a manageable repayment plan based on your income.
Please don't wait to contact us – our team is here to offer support and guidance. We will explore all available options to help but, if you don't pay or follow repayment agreements, we may need to take further action.
Legal action
We’ll do everything we can to help avoid legal action but, in line with our Arrears Policy, if you missed more payments, we'll take steps to recover the debt, including serving you with a Notice of Seeking Possession.
If we take you to court for non-payment of rent, you may be evicted and be liable for legal costs. Your chances of being rehoused in future will be greatly affected if you leave your home owing us rent, court costs or recharged repairs.
If you're having financial difficulties, please contact us immediately. And it’s never too late to reach out for help.
There are also lots of free services available online and in your community.
Please see our financial support and advice pages for a range of agencies, tools and information to help you manage your money and make sure you’re receiving all the benefits you’re entitled to.
If you can’t find what you’re looking for or need further help, please talk to your housing officer.
Further information
If you need help and support to open or change your bank account, take a look at the Money Helper website.
We work with payment provider allpay, to offer a simple, easy and secure way to pay your rent.
You need an allpay payment card to make payments.
You can pay with a debit or credit card at www.allpay.net, over the phone on 0844 557 8321 or by downloading the allpay app.
If you've lost your allpay card, please get in touch and we'll organise a replacement.
You can view your rent account online, make payments and download statements at any time using MyHomeOnline.
Register on MyHomeOnline
Once your details have been verified, we'll email you a registration code so you can log in and use your account.