We review and update policies regularly, to make sure that we're meeting all our legal and regulatory requirements.
Involved residents review and feedback on draft policies to ensure they are clear and meet obligations and expectations.
We are closed for the Easter weekend from 5pm on Thursday 2 April. We reopen at 9am on Tuesday 7 April. If you're a resident with a emergency repair request, please call 0300 1234 009 and select the option to report an emergency repair. Please take a look to see if your repair is classed as an emergency. For anything else, please send us a message via MyHomeOnline or by email and we'll get back to you as soon as possible. Report a repair
Our policies
