Frequently Asked Questions
The answers to some frequently asked questions:
Q: I have got a wasp’s nest in my property, will you come and remove it for me?
A: Unfortunately, we are unable to treat any pests in your property. Environmental Health will treat certain pests but a charge may apply for this. However, if you receive benefits there may be a reduced charge, or no charge at all. For more information on controlling pests in your home please contact your local authority. If they do not treat certain pests, for example bees, they can give you advice on how to resolve the problem.
Q. I have received my rent increase notification, what do I need to do now?
A. If you currently pay by standing order you need to get in touch with your bank to amend the monthly/weekly amount.
If you receive full or partial housing benefit payments you need to inform the Housing Benefit department at your local council of the increase so that they can amend your payments. Please note you need to do this as soon as possible because if you do not inform them they may not backdate the payment and you would be responsible for paying the shortfall.
If you pay by Direct Debit there is nothing you need to do as we will automatically collect the increased amount from your bank. You do, however, need to ensure that there are sufficient funds in your account to cover the increased payment.
If you currently have an agreement with your Housing Officer to clear arrears you need to increase your payments, if you require clarification on this please contact your Housing Officer.
Q: There are a number of repair jobs that need doing on my property. Can I report them to the housing office next time he comes round?
A: Telling the housing officer about repairs is not the best way to report them. You should call the office and speak to a member of the customer care team. They will take the details and let you know when you can expect a visit from the contractor to carry out the work.
If you want to discuss a repair in more detail, or have a query ask to speak to the maintenance officer who will be happy to help you.
If you report your repair promptly, we will attend to it as quickly as possible, depending on how urgent we believe it to be. Unfortunately people sometimes save up all their repairs to show the housing officer when he comes round, but the repairs are not his responsibility. Also, he needs as much time as possible to visit other residents and deal with housing management issues.
Q:I would like to give a home to a puppy, what do I need to do?
A: You need to write in to the Association asking for permission. This will be given on the understanding that the pet causes no annoyance to anyone in the surrounding area. We can withdraw permission should that occur.
Q: I would like to have a satellite dish installed at my property. Do I need permission?
A: Yes you do need permission, you must apply in writing to the association. Permission will be granted subject to the following:
That you have contacted the local authority to make sure you are fully aware of any restrictions in your area.
The installation is carried out by an appropriate qualified trades person at no cost to the Association.
The installation is situated at the rear of the property
You will be responsible for any subsequent maintenance to the installation.
You will be responsible for any damage caused to the property by the installation.
If you leave the property, the installation will need to be removed and the property "made good" at no cost to the Association